Pro Refrigeration Inc. is a leading manufacturer of advanced chiller systems for craft beverages, dairy, and other industrial markets. With facilities in Auburn, WA, and Mocksville, NC, we take pride in our innovation, quality craftsmanship, and unwavering customer commitment.
Position is based at the NC Facility

Position Summary:

The Operation Support Specialist is responsible for all aspects of shipping and transportation planning at our Mocksville manufacturing facility. This role ensures seamless movement of equipment to meet customer delivery timelines. The ideal candidate will thrive in a fast-paced, team-oriented environment and demonstrate strong attention to detail, customer service skills, and problem-solving abilities. 

Primary Responsibilities include but are not limited to the following:

• Shipping  
  • Coordinate daily outbound freight activities (LTL, FTL, and International).  
  • Schedule pickups and deliveries, generate shipping documents, and ensure proper labeling and packaging.  
  • Inspect shipments for accuracy and damages and resolve discrepancies.  
• Logistics & Transportation  
  • Communicate with carriers, suppliers, and internal teams to ensure the timely movement of equipment.  
  • Negotiate rates and service levels with freight providers to optimize cost and performance.  
  • Maintain and track all transportation-related records and documentation.  
• Administration & Compliance 
  • Prepare and maintain shipping logs, customs documents, bills of lading, and other regulatory paperwork. 
  • Ensure compliance with DOT, OSHA, and company safety standards.  
  • Assist in resolving transportation issues, customer concerns, and supply chain disruptions.

Qualifications:

• 2+ years of logistics, shipping/receiving, or warehouse coordination experience (manufacturing environment preferred). 
• Proficiency in ERP systems (e.g., Microsoft Business Central) and Microsoft Office Suite is a plus. 
• Strong organizational skills and ability to manage multiple tasks and priorities. 
• Knowledge of freight classifications, Incoterms, and transportation regulations is a plus. 

Core Competencies:

• Customer Service 
• Attention to Detail 
• Communication & Collaboration 
• Time Management 
• Problem Solving 
• Adaptability & Initiative 

What PRO Offers:

• Competitive hourly compensation with overtime when required 
• Medical, dental, vision, and life insurance 
• 401(k) with 4% company match vested from day one 
• Paid time off and holidays 
• Professional development opportunities 
• A culture committed to quality, safety, and innovation 

Pro is an EOE.

Are you ready for a career change? Pro Refrigeration has numerous opportunities for those who would like to learn new skills, advance your career or be part of a highly skilled professional production team.

Pro Refrigeration Inc. a leading Refrigeration Manufacturing company is seeking candidates for our Full-Time Manufacturing Technician positions at our Mocksville, NC facility.  This is a great opportunity for someone who would like to start their career in the high demand Refrigeration industry or has years in the Service industry and would like a more consistent schedule and evenings home with family.

Pro specializes in manufacturing Packaged Glycol Chiller Systems for numerous markets including; Dairy, Brewery, Winery, Bakery and others.

Job Description:  Manufacturing Technicians

The Manufacturing Technicians will assist Mechanics in the various assembly departments performing the following tasks; Sheet Metal, brazing, copper pipe insulation, mounting components, shipping preparation and general warehouse work.

Qualifications:

• Strong basic math skills.
• Knowledge of basic hand tools.
• Must pay close attention to details.
• Must have a high level of initiative and motivation, and work well as part of a team. 
• Must be able to communicate with supervisors effectively and follow company policies.
• Must be able to lift 50lbs.

Hours:

6:00 AM to 4:30 PM, Monday thru Thursday with OT as needed.

Compensation:

Starting Wage depending on experience and skill level.

Pro offers a competitive benefits package that includes; Health Insurance (Medical, Dental, Vision and Life), Paid Sick Leave, Vacation, and a 401K Plan with matching.

Pro Refrigeration is an EOE

Pro Refrigeration is a leading producer of industrial refrigeration systems serving fermented beverage producers, food processors, dairy producers, and others. A team of 60+ people operates from their headquarters near Tacoma, WA, with our production facility located near Mocksville, NC. Pro is currently seeking a Full-Time Regional Sales Representative to join our team, with open opportunities in multiple regions.

RESPONSIBILITIES include but are not limited to;

• Support our dealers to serve multiple customers across multiple markets with:
- Cooling or chiller load estimate training and support
- Chiller system quotations
- Installation/Service coordination support with PRO tech support
- Sales calls and sales training
- Provide dealers opportunities in new markets
• Recruit prospective dealers, as well as prospective (end-user) customers. Help to determine if there is a good fit for our products and services.
• Be an ambassador for the PRO brand, be obsessed about meeting customers' expectations and strive to find ways to raise the level of support and services that we offer.
• Create, close, and increase sales in the assigned region.
• Participate in regional trade shows & trade association meetings.
• Manage and submit records of customer calls and be responsible for discussions of results, market information, and customer opportunities within the assigned region.
• Develop as a sales professional with ongoing training and personal development with a focus to increase knowledge and professional effectiveness

Pro currently markets to the following industries; Craft Breweries, Dairies, Wineries, Distilleries, Extraction (cannabis and hemp oils) as well as numerous other food processing-related applications. A background and industry knowledge is helpful.

QUALIFICATIONS:

• Must be willing to travel as necessary to meet sales goals. We value weekends at home as much as possible and want travel limited to M-F. Without travel restrictions, may require spending 50% of your time on the road supporting your dealers.
• Must have a background in Outside Sales
• Minimum 2-5 years sales experience
• Understanding of Microsoft Office Suite applications
• Excellent communication and telephone skills.
• Strong time management and organizational skills.
• Able to work as a team player.
• Some knowledge of refrigeration equipment is a plus but not required
• Must have a clean driving record

COMPENSATION:

Competitive salary and incentive package depending on experience. A comprehensive benefits package including; Medical, Dental, Vision, Life Insurance, Paid Vacation, and a 401K Plan with matching.

Email resumes to: Hr@prorefrigeration.com

Pro Refrigeration, Inc., an established rapidly growing manufacturer of Refrigeration Equipment, is seeking a Factory/Field Service Technician who wants to be part of a service team on the Leading Edge of Industrial Process Refrigeration Equipment Manufacturing and Service. This position is full-time and will be based out of our Mocksville, North Carolina facility.

RESPONSIBILITIES include but are not limited to:

• Technical Services Team works nationwide with a team of Authorized Service Providers. This position will work with our Dealerships Service Managers and Technicians for scheduling and planning work to be completed in the field.
• Travel to job sites throughout North America is an essential part of this position.
• When in the factory, our Service Technician will report to the Product Manager to review any product-related improvements identified when working in the field.
• Pro performs complete factory testing of every chiller system that is produced, the Service Technician would work with our team in the Testing Center to ensure systems are operating per specification prior to shipment.
• The Service Technician will also be able to work with the manufacturing departments as needed.
• Pro provides Technical Support for all of our clients, when available, the Field Service Technician will get to aid the Technical Support team with emergency support service calls.
• Overnight travel will be required and could make up 50% of the Field Service Technician schedule.
  

QUALIFICATIONS:

The ideal candidate for this position would possess the following skills and experiences

• Chiller System Repair and Maintenance
• Commercial / Industrial Refrigeration System Repair and Maintenance
• Diagnosing and repairing electrical control systems
• Experience working with Natural Refrigerants is preferred, but not required
• Customer Service Experience
• Proficiency with the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Must be able to relate well with customers and co-workers in a fast-paced atmosphere
• Excellent written and verbal communication with customers, office, and team
  

COMPENSATION:

Pro offers competitive pay depending on experience as well as a full benefits package including Medical, Dental, Vision, Life Insurance, Paid Leave, and 401K. Pro is an EOE.

Email resumes to: Hr@prorefrigeration.com

Pro Refrigeration Inc. is seeking a Technical Customer Service Manager based in Mocksville, NC to lead a highly skilled team of Field Service Technicians. Technicians are based out of both our WA Headquarters & NC Manufacturing Facility.

Job Description:  

As the Technical Customer Service Manager you will play a crucial role in ensuring exceptional support for our clients and dealers. Your primary responsibilities will include managing the technical services team, managing the warranty claims process, and developing a comprehensive training program for our dealers. Your role will help to improve customer satisfaction, streamline processes, and ensure that our products and services meet the highest standards of quality.

Responsibilities include but are not limited to;

• Customer Support:
  • Monitor customer feedback and service interactions to identify areas for improvement and implement corrective actions.
  • Act as an escalation point for complex customer issues, providing high-level support and ensuring timely resolution.
  • Work closely with other departments, including Sales, Engineering, and Product Development, to address customer needs and feedback effectively.
  • Identify opportunities to streamline customer service processes, improve efficiency, and enhance overall customer experience.
• Tech Team Management:
  • Lead, mentor, and manage the Technical Services team, ensuring they have the tools, training, and resources needed to provide outstanding customer service.
  • Establish and monitor performance metrics, providing feedback and development opportunities to team members.
  • Field and resolving high level technical support calls.
  • Assist less experienced technicians coaching them towards resolution.
  • Confirm support calls have been resolved and answered timely and all calls have been documented and reported accurately.
  • Confirm the scheduling and coordinating of Field Services from start to finish- make certain the best available technician and/or dealer is dispatched.
  • Follow up with the client to confirm resolution that the work is completed to their satisfaction.
• Warranty:
  • Oversee the end-to-end warranty process, from claim initiation through resolution, confirming compliance with company policies and industry standards.
  • Analyze warranty data to identify trends, root causes of common issues, and opportunities for product improvements.
  • Collaborate with product development and engineering teams to address recurring problems and enhance product reliability.
• Training Program Development:
  • Develop, implement, and continuously improve a training program for dealers to ensure they are well-versed in the installation, maintenance, and troubleshooting of Pro’s products.
  • Create training materials, including manuals, e-learning modules, and hands-on workshops, tailored to different learning styles and dealer needs.
  • Assess the effectiveness of training programs through feedback, assessments, and performance metrics, making necessary adjustments to improve outcomes.

Qualifications:

• Customer-focused mindset with a passion for delivering exceptional service and support
• 3+ years’ experience working in a Customer Service Manager position
• Knowledge of Glycol Chiller Systems, Refrigeration, and Electrical Controls.
• Basic understanding of Local Area Networking, Routers, Switching, IP Addressing
• Must relate well with customers and team members
• Comfortable working in a fast-paced work environment
• Excellent written and verbal communication skills
• Strong analytical skills and experience in data-driven decision-making
• Proficiency with the Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Travel requirements will be required based on the needs of the team, organization, and our clients.

Compensation:

Pro offers a competitive salary depending on experience as well as a full benefits package including Medical, Dental, Vision, Life Insurance, Paid Leave, and 401K with matching.

For more information about the company, please visit www.prochiller.com. Pro is an EOE.

Email resumes to: HR@prorefrigeration.com

Pro Refrigeration is a leading manufacturer of glycol chiller systems for the Dairy, Brewery, Winery, and Food Processing Industries with Headquarters in Auburn, WA, and Production in Mocksville, NC. Pro is committed to operational excellence, sustainability, and exceptional customer service.

Job Description:  

The Production Supervisor is responsible for overseeing the day-to-day operations of the production floor, ensuring that manufacturing processes run smoothly, efficiently, and safely. This role involves managing a team of production technicians, coordinating with other departments, and driving continuous improvement to meet production targets and quality standards.

Responsibilities include but are not limited to;

• Team Management:
  • Supervise and lead a team of skilled production technicians and assemblers.
  • Work with department Leads to provide training, guidance, and support to ensure employees are proficient in their roles and adhere to company standards.
  • Conduct performance reviews and address any personnel issues in a timely manner
• Production Oversight:
  • Monitor production schedules and workflow to ensure timely and efficient completion of manufacturing goals.
  • Coordinate with the COO and scheduling departments to address any production bottlenecks or delays.
  • Ensure that production equipment is properly maintained and operational.
  • Conduct regular inspections and audits to identify and address any quality issues.
  • Work with the quality assurance team to address any customer complaints or product defects.
  • Identify areas for process improvement and implement changes to enhance productivity, reduce waste, and improve overall efficiency.
  • Analyze production data and metrics to drive decision-making and optimize production processes.
  • Encourage and support a culture of continuous improvement within the production team.
• Safety and Compliance:
  • Schedule monthly safety committee meetings to go over plant safety concerns and safety incidents or near misses.
  • Ensure that all safety protocols and procedures are followed to maintain a safe working environment.
  • Conduct safety training and drills for the production team.
  • Ensure compliance with all relevant regulations and standards, including OSHA and environmental regulations.
• Communication and Collaboration:
  • Collaborate with the COO and other departments, such as engineering, and logistics, to ensure seamless production operations.
  • Provide regular updates to the COO on production status, issues, and performance.
  • Foster a positive and collaborative work environment that encourages teamwork and open communication

Qualifications:

• Associate's or Bachelor’s degree in Manufacturing, Engineering, Business Administration, or a related field is a plus.
• Minimum of 3-5 years of experience in a production or manufacturing environment, with at least 1-2 years in a supervisory role.
• Strong leadership and team management abilities.
• Excellent problem-solving and analytical skills.
• Knowledge of manufacturing processes, quality control, and safety regulations.
• Effective communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.

Physical Requirements:

• Ability to stand, walk, and move around the production floor for extended periods.
• Capability to lift and carry materials or equipment up to 50 lbs.
• Ability to work in various environmental conditions, including noise and temperature variations.

Compensation:

Pro offers competitive pay depending on experience as well as a full benefits package including Medical, Dental, Vision, Life Insurance, Paid Leave and 401K with matching.

For more information about the company, please visit www.prochiller.com. Pro is an EOE.

Email resumes to: HR@prorefrigeration.com

As a part of an exciting engineering team, the Manufacturing Engineering role is to prepare complex drawings, diagrams, and documents using SolidWorks; be a catalyst of change within manufacturing; and work to assist lean processes through design for manufacturing and assembly. 

Role and Responsibilities include but are not limited to;

• Streamline manufacturing processes by studying product requirements; researching, designing, modifying, and testing manufacturing methods and equipment; and soliciting observations from operators. 
• Be an integral part of product development by modeling and testing design concepts using SolidWorks. 
• Build on your communication skills by preparing and distributing accurate production drawings for chiller assemblies and coordinating with Sales and Production management to verify equipment configurations. 
• Manage the engineering files’ folder structure and maintain solid models and drawing files. 
• Validate improvements through cost and time analysis as it relates to design for manufacturing. 

Hours: 8 a.m. to 5 p.m. Monday thru Friday with overtime and Saturdays when necessary.

Minimum Qualifications:

• Experience/Education: Bachelor's degree in Engineering or 2-5 years of relevant work experience preferred.  
• Knowledge: A working knowledge of design techniques, tools, and principles involved in the production of precision technical plans, blueprints using various software programs, including Auto CAD, and MS Office.  
• Skills: Project and task management, effective communication, critical thinking, active listening, complex problem solving, judgment, and decision making. 
• Ability: Problem sensitivity; verbal and written comprehension and expression with production personnel at all levels. 

Pro Refrigeration offers competitive pay depending on experience as well as a full benefits package including Medical, Dental, Paid Vacation and 401K.

For more information about the company, please visit www.prochiller.com. Pro is an EOE.

Email resumes to: HR@prorefrigeration.com

Company Overview: 

Pro Refrigeration is a dynamic, 60-person manufacturing firm specializing in high-quality refrigeration systems for diverse markets, including dairy, brewery, winery, and bakery sectors. Headquartered in Auburn, WA, with an additional production facility in Mocksville, NC, Pro is committed to innovation, operational excellence, and customer satisfaction.  

Position based at either Auburn, WA, Headquarters or Mocksville, NC, Manufacturing Plant 

Job Description:  

The Controller is a key member of the leadership team and is accountable for the integrity of the company’s financial operations. This role encompasses oversight of accounting functions, internal controls, financial reporting, and strategic cost analysis. A strong emphasis is placed on job cost accounting, partnering with internal stakeholders, particularly manufacturing operations, to drive efficiencies, reduce costs, and support operational improvements. The Controller will help champion a culture that values data accuracy, accountability, and metrics-driven decision-making. 

Primary Responsibilities:

• Lead all aspects of the Finance Department’s daily operations and long-term planning. 
• Direct the preparation of timely and accurate financial statements, forecasts, and annual budgets. 
• Implement and maintain robust job cost accounting practices to support product profitability analysis and operational decision-making. 
• Partner with the Manufacturing and Operations teams to analyze cost drivers and improve production efficiency. 
• Collaborate with Supply Chain on standard product pricing and cost structure alignment. 
• Provide financial insight to the CEO and Executive team to support strategic planning and risk management. 
• Oversee audits, ensure compliance with GAAP, and recommend process improvements. 
• Monitor and ensure compliance with debt covenants and internal control policies. 
• Lead initiatives to establish and reinforce a data and metrics-driven culture. 
• Manage external relationships with banks, insurance providers, and CPA firms. 
• Ensure timely compliance with all local, state, and federal regulatory requirements, including tax filings. 

Education and Requirements:

• Bachelor’s degree in Accounting, Finance, or Business Administration required. 
• Proven finance leadership experience in a manufacturing environment. 
• Demonstrated expertise in job cost accounting and financial analysis. 
• Strong managerial and team-building skills, including remote team oversight. 
• Proficient in ERP systems (Microsoft Dynamics Business Central preferred). 
• Highly ethical, detail-oriented, and committed to continuous improvement. 
• Must be able to travel to Mocksville, NC, quarterly or as needed. 

Compensation & Benefits:

At Pro Refrigeration, we recognize and reward excellence. We offer a competitive salary tailored to your experience and impact, along with a robust benefits package.  

• 401(k) retirement plan with 4% company match, fully vested from day one. 
• Medical, dental, and vision coverage  
• Company-paid life insurance 
• Paid time off and holidays that support work-life balance 
• Opportunities for career growth, leadership development, and cross-functional collaboration in a dynamic and growing company.  

For more information about the company, please visit www.prochiller.com.  

Email resumes to: HR@prorefrigeration.com. Pro is an EOE.